Each and every member at our studio takes part in ensuring your candle is poured and packed to perfection!
Once in a while, our lids will shift during transit, causing the lid to become stuck. A trick that has been known to work a time or two includes pulling up on the lid until you hear a pop. After that pop, the lid should screw off as normal.
If you are still experiencing difficulty opening the jar, please contact us and one of our candle experts would be happy to help you further!